Jessel Innovations - Company Policies

Policies
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Payment

Payment must be received within 10 days of placing an order.

We accept money orders, cheques, or credit cards via PayPal for payment. We endeavour to dispatch your within 2 days.

For FASTER processing, pay via PayPal or send money order direct. It is very quick and easy setting up a PayPal Account. It has a 3 click Express Check Out.

Orders are accepted via our PayPal button on The Letter Plate.Com Website. (To follow) Orders taken via telephone TEL- 0118 9872398 or your email emailed to anne.jessel@theletterplate.com Pay Pal will do the rest. (Please read Company Policy below)

For cheques our postal address is PO BOX 2975, Reading. Berkshire RG1 9QE. Cheques made out to Jessel Innovations or The Letter Plate.Com

Dispatch

Allow up to 14 days. We'll do our best to dispatch immediately. Orders will be delivered via Royal Mail or other Courier service. To be announced.

Returns

Ecoflap or other products will be 6 months guaranteed "Fit for Purpose."

Returns (for other reasons) will only be accepted only if the return is sent within two weeks of the delivery confirmation date.

A full refund of the purchase price excluding P & P will be made promptly upon receiving the product in the same condition in which it was dispatched.

There are no refunds for products damaged during delivery. In that case you must make a claim with the carrier.

Orders that are paid for by credit card and returned, will accrue a £1.50 processing fee.

You must notify us of any return so that we'll be expecting your package.

Returns sent without our prior knowledge will be refused.

We do not refund transit costs or credit card fees. They will be deducted from the total amount of your refund.

Disclaimer Privacy Statement

Your Privacy Matters to Us

Our business is built on trust between our customers and ourselves. We have a duty to safeguard and keep confidential any information relating to our customers or their financial affairs. Whether it is provided to us in person at an Exhibition, over the phone, when using an ATM or while visiting this site, we will strive at all times to ensure that the information is kept confidential and secure. Your financial details e.g credit/debit card details, cheque details will NOT be stored by Jessel Innovations T/A The Letter Plate.Com

The information you enter on our website or give us in any other way. You can choose not to provide certain information, but then you may not be able to take advantage of other features that will evolve. We use the information that you provide for such purposes as responding to your requests, customising future requirements and communicating with you.

Automatic Information

We receive and store certain types of information whenever you interact with us. For example, like many web sites, we use "Cookies" and we obtain certain types of information when your web browser accesses The Letter Plate.Com A number of companies offer utilities designed to help you visit web sites anonymously. You are not recognised. We want you to be aware that these tools exists.

E-mail Communication.

To help us make e-mails more useful and interesting, we can receive a confirmation when you open e-mail from Jessel Innovations if your computer or... the programme we ourselves are using, supports such capabilities. E.G. Newsletter Updates. If you do not want to receive any further e-mail or other mail from us please adjust your account to reflect this by selecting unsubscribed in the Newsletters section.

Information from other Sources.

For reasons such as improving personalisation of our service (for example, providing better product, recommendation or special offers that we think will interest you), we might receive information about you from other sources and add that to our information.

What About Cookies?

Cookies are identifiers that we transfer to your computers hard drive through your web browser to enable our systems to recognise your browser and to provide features such as automatic "log-in" and permanent areas for storaging purchasing between visits. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookis, how to have the browser notify you when you receive new cookies or how to disable cookies altogether. however, cookies allow you to take certain advantages, and it is recommended that you leave them turned on.

With Your Consent

Information about our customers is an important part of our business and we are NOT in the business of sharing it with others. Other than as explained above you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

How Secure in Your Information

We work to protect the security of your information during transmission by using PayPal as one of our payment processors. They process the credit cards. Paypal protects your privacy and information by using SECURE Sockets Layer (SSL) software which encrypts information you input. It's important for you to protect against unauthorised access to your password and your computer. Be sure to sign off when finished, if using a shared computer.

Automatic Information

Examples of the information we collect and for market analyse, include the Internet Profile (IP Number) address used to to connect your computer to the Internet. Computer and connection information such as browser type and version, operating system and platform. The full URL (Uniform Resource Locator) to, through, and from our website, including date,time and products pages you viewed or searched for.